Information System Net-a-Porter Impact of Ecommerce Essay

2. 1. About the Company: Net-A-Porter is one of the leading online indulgence fashion retailer in the world. The website of Net-A-Porter is an award-winning website, which is shown in the elegance of a high class fashion magazine, and deals the style-savvy consumer precisely what they want – unparalleled entree to the world’s most recent and stylish sexy appearances of the period from global pioneering brands via worldwide express transfer and delivery facility. Since its introduction in the year 2000, NET-A-PORTER has recognized itself magnificently as a luxury brand through spotless packing and unequaled customer facility.The website of NET-A-PORTER features the extraordinary fashion writing, updated every week with the new content and merchandise, and over 2.

5 million women view the website each consecutive month. (rimsim, 2011) Fig: NET-A-PORTER Logo (NET-A-PORTER, 2012) 2. 2.

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Mission Statement: The Mission Statement of the company is to be the “World’s Best Online Fashion Retail Store”. (NET-A-PORTER, 2012) 2. 0. Product and Services The Net-A-Porter offers a variety of high-class product line online (NET-A-PORTER, 2012), such as: * Accessories:The company offers various ranges of accessories such as beauty case, belts, necklaces, fine jewelry, gloves, hair, hats, jewelry, and key chains, optical, prints, scarves, stationery, sunglasses, Sun, technology, towels, umbrellas, wallets and watches.

* Clothing: The company also offers a large range of clothing product line such as tops, skirts, dresses, pants, shorts, jeans, jumpsuits, knitwear, jackets, coats, active wear, loungewear and beachwear. * Lingerie: The company also offers a range of Lingerie, such as bras, briefs, shape wear, corsetry, camisoles and chemises, sleepwear, robes, hosiery, and Lingerie accessories. Bags: The company offers a varied range of bags such as, shoulders bags, totes, clutch bags, and travel bags.* Shoes: The company also offers range of shows like flat shoes, sneakers, sandals, pumps and boots. * Gift Items The company also offers the service of delivering gifts. (NET-A-PORTER, 2012) Fig: Gift Facility (Awwww, 2012) 3. 0. Information Requirements: Net-A-Porter collects the business information for different levels from the activities carried out by the customers when they are on the website.

This information are very important for the company to function properly, plan and implement different policies to increase the profitability, build competitive advantage and importantly sustain for a long period of time. 4. 3. Information Requirement for Sales Department: The company needs to perform a wide range of sales activity. To enhance the speed and experience of sales, the company has started something called “SHOPPING BAG”. The information acquired from the shopping bag function, which works as a “cart function” helps the company to gather information’s for operational level, management level and strategic level. .

4. 1. Operational Level: The shopping bag function, helps the operational level to acquire information related to the items the customer have purchased, these information is processed by the SCM system, then the delivery process is set into motions. The information is very important for operational level because without this system the company cannot function in the delivery processes.

The company also focus on the products cited in the shopping bag and set their priorities accordingly. 4. 4. 2. Management Level:The management level can then decide on the inventory management criterion. The company can work on ordering the materials that are in shortage or mange the priorities according to the seasons and the products the customer desire to purchase.

This info supports the company to regulate the, requirements and requests acknowledgement, buying process assessment, and the geographical product orientation. This information triggers the management’s capacity to place their product and decide of how the operational level should function to meet the user’s requirements. 4.

4. 3. Strategic Level:The strategic level takes various decisions related to the firm’s product orientation from the information’s that they acquire from the “shopping bag” function. The consumer behavior is also properly studied.

As the shopping bag functions enables the firm to look at the products that the consumer choose widely and want to buy, they can decide on the company’s website update as well as the desired level of improvements that they can undertake according to the customers product selecting habits seen in the “shopping bag” function. This function enables the company to understand the situation of the business, at the point of stand. . 4.

Information Requirements for Marketing Departments: The company gathers a lot of information related to the marketing decision making of the company with the help of various functions present at the website. One of the key functions used by the marketing department to collect information’s is with the help of wish list. Which is one of the most dynamic tool used in the world of internet business today. 4. 5. 4. Operational Level: The operational level receives the info; gathered by the “wish list” utility connected to the customer perception and inclinations.

The operational level tries to emphasis their significances in the goods cited in the wish list by the customer; the advertising plan to this is to permit the level to understand what the conceivable forthcoming goods that they need for future. 4. 5. 5.

Management Level: This level practices the information to make customer interactions strong. Organization use the information, taken from the wish list, which look like a very stimulating place, somewhere you can the short list of the anticipated goods, that heartens the customers to visit the website extra often and to keep posting in the wish list.The administrations objective is to upsurge the firmness of the site’s users to the company, which also means the customer honesty to the organization.

Taken as viral marketing technique, WISH LIST, which permits the management level to gaze at the altering wishes and desires of the purchaser and the arcade of online business, so that the company’s management level can come up with the accurate results relating to in what way the company can meet the anticipations of the consumers. 4. 5. 6.

Strategic Level:The information attained by the “wish list” function for marketing department for its strategic level is used to take upcoming future decisions related to the firm’s product alignment and importance given to the fields of interest of the customers. If the business can forecast the future behavior of the consumer with marketing tools, it can improve the information in the website, and intensify the advertisings strategy of the superior product. 4. 0. Information System 5. 5. Transaction Processing SystemsTransaction processing systems meet the data collection, storage, processing and outputting functionalities for the core operations of a business.

TPS information systems collect data from user inputs and then generate outputs based on the data collected. (Manshingh, 2011) * Purchasing Details In purchasing Details customer need to fill some good info for example First Name, Last Name, Address (for delivery), Pin value, Town, condition, Nation, Cellphone and E-mail. * Source Payments In the last phase customer need to pay.

For transaction customer can use debit cards, credit cards (Easy bill, cash), DD, and they can also check about their payment details. Fig: Shipping Details (NET-A-PORTER, 2012) 5. 6.

Customer Relationship Management Systems Net-A-Porter uses Customer Relationship Management to connect advertising and marketing efforts. CRM techniques acquire and track client activities, including purchasing trends, item problems and client inquiries. The abilities of typically CRM computer allow customers to interact with companies for products or services feedback and problem resolutions Fig: Customer care and community facility (NET-A-PORTER, 2012)The system offers a unique blend of opportunities to the customers and provides a lot of information about customer behavior to the company. The functions used by the website to enhance the customer. The do not miss out function in the website is also the part of CRM, which regularly informs the customers and the followers about the new products and services. For the educated company, social client support using CRM increases the financial commitment in people, sources, and technology that concentrates on current and upcoming specifications, which is why the company exists in the market.Net-A-Porter uses the same platform, as CRM to increase the customer loyalty.

The easiest way used by the Net-A-Porter for creating relationship between the company and public is the CRM systems integration in the systems website, contemporary application programs providing integrations for increasing the success and sustainability of the organization. 5. 7. Knowledge Management Systems Information management techniques arrange and dissect knowledge and then redistribute or discuss it with individuals of a company.The purpose of this system is to carry advancement, improve performance, carry incorporation and maintain knowledge within the company. With a growing company, and a growing number of customers and followers, and the need of ever improving details about the product, Net-A-Porter required to find a way to better make use of its business details.

With the help of CONTEMPORARY, which is a company intellect associate of Net-A-Porter, they create and apply a company intellect solution offering central information space for storage and versatile, personalized confirming across the company.Now, the central information factory could be used by all company customers to obtain the details that they required, and in a structure that they could understand. (NET-A-PORTER, 2012) Fig: The intelligence panel of Net-A-Porter using KSM (Horyn, 2010) 5. 0. Key Features of Website: Net-A-Porter is a website that has changed the whole industry of fashion.

Previously, only few people could enjoy the luxury of designer’s clothes, but because of Net-A-Porter, the whole world can enjoy the luxury of wearing the branded outfit. Even if one cannot afford the luxury of ordering the roducts, the website still gets a huge population of followers and viewers. The website is one of the best in the field of online fashion industry that is why it is an award-winning website. (Perks, 2011) Net-A-Porter smoothly collects the top place in the field of online fashion retail business. They have a large range of dynamic experts, who know their work the best and enhance the website, every now and then.

They offer the fashion retailing space where one can find almost everything, but with the exception that all products are excessively expensive. 6. 8.Easy access to the product: Amazing and Stylish Navigation Fig: The Website of Net-A-Porter (Snell, 2011) The website offers one of the easiest navigation options. The large scale photos used for choosing the different pages and different locations of the website makes it not just a plain website, but also a journey within for a customer. Indeed, and industry being largely based on visuals, Net-A-Porter has made a very interesting use of the images to enhance the navigation system of the website by using sensual and outstanding models with the sexy intimidating looks attracting the customers.

Net-a-porter concentrates on the photos related to the current fashion industry, a magazine-style outlook and the attracting navigation systems, and avoids redundant Flash-effects. The website, has an elegant magazine look, where one can swipe and look, which has different variations and choice with further enhanced factors of attractions such as “editor’s choice”, “critique de spring” etc. To open the, website inner functions, one can just click the thumbnail and the page opens, as easy as that. The Easy navigation system with the blend of style surely helps the website to be the best among the online retail stores. NET-A-PORTER, 2012) 6. 9. What’s New Function Fig: What’s New Function (NET-A-PORTER, 2012) What’s new function enables the customers to look at the new products, brand and styles going on the market. The whats new function enables the customers to choose the new accessories, bags, shoes and lingerie.

It also has the function of choosing items by color and designer. The function allows the customers to shop the most recent arrivals, it has also a small calendar, where people can pinpoint and choose.This attracts more followers and customers with its unique facility. 6. 0. Impact on Ecommerce E-commerce flourish more essentially for the encoding the facility of online market place or a humble interchange of data among the clients, dealers or management, through technology to perform business. The Net-A -Porter company seems to be focused on the getting the attention of consumers to features of methodological, administrative and managerial factors and considerations of the website.Important features needed to deliver online customer satisfaction in the world of ecommerce is the services and adaptation of the communication processed involved and the procedures behind them for the type of interface; its take on the information system that makes it unique.

The Identification of the significant aspects such as brand success and rank permits the firm to emphasis its determinations and advance the prospect of success during extension of the e-commerce. (Halls, 2011)As multi-channel providers are going more towards cross-channel methods, company components must change to back up these new methods. Breaking most silo of e-commerce organizations and creating online and in-store promotion and promotion categories to make sure a typical viewpoint and a conversation through the applications. Performance of the site and the consumer encounter are the important components of the e-commerce company strategy. Website program is an essential distinction to the company, and client experience is based intensely on performance of the website.

While the other features as the technological innovation play a role certainly to a industry website gadgets failing or success, there can be little question that the quality of the technological innovation is a huge aspect. E-commerce is 100% reliant upon technological innovation to do company. While technological innovation is important in all places of the organization most suppliers have contingencies for shops off-line so that they can keep revenue even if the program is down. Of course, Web websites do not have an off-line method.Organizations are still premature and need an excellent speed and versatility to older more easily as possible. For many definitely genuine factors, most it organizations at multi-channel suppliers are essential (and some would say expensive) procedure in place to deal with demands for technological innovation and the prioritization of the street map. Technology demands come from all sides of community, it is essential for CIOS to make sure they invest their sources on work that is properly managed and likely to produce the best revenue for the company.

However, given the overall dependency of the digital business technological innovation, procedure it main concerns and common allowance is too slowly for e-commerce organizations that should be able to easily adjust to the problems that occur with the client encounter. The aggressive industry of e-commerce innovates more easily than the industry of brick ; mortar. 7. 0. Conclusion and Recommendation Net-a-Porter proven as online developer of outfits after Massenet released the web page in 2000 as the web’s first high-class style shop.Despite the negative people out there (there were many) who questioned that females would buy high-class products online, Net-a-Porter proven so efficient that truly Massenet marketed it to Europe team Richmond (owner of Cartier, Montblanc and other high-class brands) for ?350 thousand, coming up Massenet a revealed ?50 thousand and making her one of the web’s most talked-about business owners.

Net-A-Porter has to focus more on the control of relationships with clients (CRM) and the success of the support in a shop (construction of the base of devoted clients and the growth of more efficient one the allegiance of the cycle).More pictures about the product could be placed rather than just a designs picture in an eye-catching look, which will carry more responsiveness to clients. E-Commerce is modifying the globe to an attack with the features it provides to accomplish the professional and specialized procedures. These days the motions have modified as wide-ranging as the World Wide Web triumphs more importance than real-life industry. People everywhere around on the globe are substantially interested to the exclusive development of the world filled with virtual reality, where there are no factors, to stop companies to obtain success and lead every particular day.

These important features make e-commerce extra followed and main floor of research by those who need to make the customized of this incredible globe of technological innovation to flourish their industry and performs of natural lifestyle. Consequently, the techno psychology demonstrated is seen in the passionate interest of entrepreneurs to fund in digital business for the reason that they are confident they will be capable to flourish their earnings.ReferencesAwwww, 2012.

What to Wear Where. [Online]Available at: [Accessed 5 December 2012].Halls, B., 2011. Into the new world of Ecommerce , Florence : blitzhouse. Horyn, C.

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[Online]Available at: [Accessed 4 December 2012].Manshingh, R., 2011.

Into the Information Systems used today!. Information System, Volume I, p. 54.

NET-A-PORTER, 2012. NET-A-PORTER. [Online]Available at:

com/About-Us/Our-Company [Accessed 7 December 2012].Perks, K., 2011.

The best website of 2011, s.l.: Housemagz.Rimsim, K.

, 2011. Net-A-Porter: Their Success Story , s.l.: Fashionbiz. Snell, S., 2011. Showcase of Beautiful Fashion Websites, s.l.: Smashing Magzine .


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