Organisational Behaviour Essay

Subject coordinator Dr Anthony Fee, Management Discipline Group Teaching staff Dr Anthony Fee, Management Discipline Group Office: City Campus Building 5, Level 4, Room D4. 11. Email: anthony. [email protected] edu. au Phone: (02) 9514 3395 (emergency only: 0466 847 707) Fax: (02) 9514 3602 Subject description As organisations are primarily collections of people working together towards common goals, and the primary management task is to lead human resources in the effective pursuit of those goals, an understanding of organisational behaviour is critical to managers and the process of managing.

Managing and leading people takes place in an increasingly complex and uncertain global environment. Furthermore, people are complex, multifaceted and not always predictable, and this is amplified when people are in dynamic relations: in groups, teams and organisations. In dealing with this dynamism, complexity and uncertainty, managers need to have knowledge and insight into behaviour that stands on solid foundations. This subject is concerned with the systematic study of human behaviour within the context of organisations and seeks to provide an understanding and explanation of behaviour that provides such a foundation.

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Organisational behaviour is an applied field of study that aims to improve the performance of organisation members and enhance organisational effectiveness. Core issues upon which managerial and organisational success hinge, such as effective communication, decision making, creativity, teamwork, management of conflict, organisational culture and organisational change, are central topics in this subject. Effectively driving these vital processes requires knowledge and competencies in dealing with the complexities of people’s personalities, values, attitudes, and perceptions; these issues are also covered.

This subject is designed to help students develop into better leaders, managers and organisation members. Subject objectives On successful completion of this subject students should be able to: 1. appraise the main ideas and concepts that comprise organisational behaviour theory, research and practice 2. apply behavioural science theory and research to diagnose individual performance issues and organisational processes 3. critically evaluate the major theories and models that have been developed to explain individual, group and inter-group behaviour in work organisations 4. eflectively apply organisational management practices using an organisational studies framework. Contribution to course aims and graduate attributes This subject is designed with the underlying philosophy that great leaders create great leaders, not simply more followers. The subject deals directly with the core competencies and capabilities required for effective people management and the necessary dynamic capabilities required for excellence in organisational leadership. 08/02/2013 (Autumn 2013) © University of Technology, Sydney Page 1 of 8

Organisational Behaviour in Practice (OBP) involves the integration of a range of theories and approaches from the social sciences in analysing, describing and assessing human and organisational behaviour. OBP is concerned with the interplay between individual, group and organisational levels of behaviour. OBP draws its knowledge mainly from psychology (individual, social and cognitive), and also behavioural economics, anthropology and sociology. Businesses and the people that lead them have to deal with organisational problems and opportunities well beyond those of the past.

Changing demographics in terms of ageing, skills and abilities of staff; expectations of staff in relation to working conditions, hours and work–life balance; complex organisational arrangements such as alliances; as well as direct and indirect stakeholder expectations around corporate social responsibility and sustainability, place challenges on organisational leadership well beyond current capabilities of most leaders in Australia. In short, this subject is designed to help people develop into superior industry leaders, and to lead in a way that adds value to society beyond the ‘bottom line’.

Teaching and learning strategies The subject demands high levels of intellectual involvement and a high degree of action-based learning. While theory is important and underpins the learning in this subject, all theory taught is demonstrated through practice-based tasks such as in-class exercises, reflective diaries, multimedia, and lively discussion facilitated by the educator. Role-play is an important and challenging component of the subject. The class also includes plenary sessions where major debates are discussed in panel Q ; A sessions. The course also includes web-casting and the mandatory use of UTSOnline. Content

Foundations and advances in leadership wisdom Inspiring and motivating performance by building positive psychological capital Creating and driving high-performance work teams Conflict management and resolution, dealing with workplace bullying and aggression, toxic emotions, and managing difficult people Leadership dynamic capabilities in dealing with crises and emergencies in organisations Advanced communication: processes and practices; use of computer-mediated communications; knowledge management, capture, sharing and dissemination; interpersonal, organisational and inter-organisational communication and the value of symbolic interactions

Assessment This subject has three assessment items: two individual assignments ; a group assignment. These are detailed in the following sections. UTSOnline contains copies of the marking rubric for all three assessment items. These rubrics summarise the assessment criteria and weighting of marks. Please make yourself familiar with these before you commence each piece of assessment. If you are unsure about what is required, please speak with the subject coordinator. It is advisable to review the criteria again just before you submit your work. For all written assessment you are expected to demonstrate high levels of information literacy.

This involves full, accurate and transparent referencing using the Harvard reference style, including in-text citations and a full reference list. For details see the UTS Library website: http://www. lib. uts. edu. au/help/referencing/harvard-uts-referencing-guide Present written work professionally. Unless there is a good reason, please use TNR 12 point font (or similar) with double or 1. 5 line spacing. Be sure to include your name and SID on each page (preferably in the header). Because each piece of written assessment in this subject is relatively brief, no executive summary or cover page is expected.

Please submit all written work via the Turnitin link at UTSOnline. Assessment item 1: Critical Essay Objective(s): 1–4 Weight: Due: 35% 05. 00pm, 07 April © University of Technology, Sydney Page 2 of 8 08/02/2013 (Autumn 2013) Due: Length: Task: 05. 00pm, 07 April 1500-2000 words Choose an OB-related topic and write a critical essay on that topic. The essay should include a review of the academic literature and follow the Harvard style. Further The aim of this assignment is to encourage you to research existing literature on an OB topic, and information: to consider its application in practice.

Select a topic that you find relevant or interesting – it may help to skim the subject schedule and textbook for ideas. Please communicate your topic to the instructor before you start working on it (a brief email is fine). This will ensure your topic is relevant to the subject. It is useful to frame your topic as a statement to be argued or a question to be answered: e. g. ‘Does job satisfaction necessarily lead to better performance? ‘ Research the topic, with an emphasis on recent, reliable and relevant literature. A minimum of 8 refereed journal articles is expected.

Most of your sources are likely to be academic; however, you may also find appropriate reports from industry bodies or professional service firms. You are expected to be able to locate quality sources and to evaluate the relative value of the materials you review. Your essay should reflect this evaluation by giving relatively greater weight to articles that are of a higher quality (e. g. relevance, reliability, recency). We will discuss this issue in class. Your written essay should be well organised and reflect a solid understanding of the current ‘state of the art’ in the area with both academic and professional (practical) orientations.

The paper should review the available research, discuss the implications of that research for the topic area, and provide conclusions. Sub-headings are a good idea. The following areas are suggested: Introduction: Describe the topic and the purpose of the research. To set the context, briefly explain the topic’s relationship to contemporary management and organisational behaviour. Feel free to draw on your own professional experiences or recent media reports to help set the context. Review of the literature: Organise the literature into logical streams of thought related to your topic area.

Within each of these areas summarise the key themes in the literature. Be critical and evaluate the quality of the research and ideas that you are reviewing. Implications of the literature: Draw implications from the literature in a manner that logically builds the case for your conclusions (which you will present in the next section). Be sure to provide sufficient evidence to support your implications – do this by making the rationale clear and using in-text citations. Be sure to make clear which implications are your original ideas, and which have already been made by other authors.

In this section also indicate important areas related to your topic that appear to be missing from the literature reviewed. Conclusions: Present the key findings of your literature review. Be sure that this section explicitly addresses the purpose stated in the introduction. Organise conclusions logically, justify them, and make efforts to link your conclusions with the review and analysis presented earlier. A complete and comprehensive reference list is required. Assessment item 2: Group Report Objective(s): 1–4 Weight: Due: 30% 06. 00pm, 04 June 08/02/2013 (Autumn 2013) University of Technology, Sydney Page 3 of 8 Length: (a) Written report: 4-5 pages (15%). (b) Oral presentation: 15-20 minutes (15%). Task: In teams, investigate issues of staff engagement, motivation and performance in an organisation or organisational unit. This will involve conducting some applied research (e. g. interviewing senior managers), analysing your findings, and presenting your results via (a) an informal in-class presentation, and (b) a brief write up of the key features of your project. Teams will be formed in class during the first seminar.

Further This project aims to assess the group’s understanding of issues relating to workplace engagement, information: satisfaction and motivation, concepts that will be covered in class during the first few seminars. The project is designed to enable you to explore these notions in terms of both theory and practice and to relate them to a real organisation to which members have access. It also provides an opportunity to explore and develop group members’ thinking on the practical application of motivation models, the dynamics of workplace engagement, and the relationship of these to performance.

The following process is suggested: Step 1 Background reading – Be sure you understand the topic and how the different variables relate to performance. Revisit relevant course material and extend your reading into other literature. Step 2 Prepare for interviews – Identify your target organisation and develop a list of core questions that will help you to gather the information you need. We will discuss possible questions in class, although you should feel free to develop your own list and be ready to follow interesting avenues that emerge during the interview.

Preparing a tentative interview schedule before you approach the organisation should help you to clarify your purpose. Step 3 Approach the organisation and secure access – Be sure you seek and receive permission from a suitable contact within the organisation. If this person wants to confirm the veracity of your project, feel free to pass on the subject coordinator’s contact details. Be mindful of confidentiality issues; we will discuss techniques to deal with this in class. Who you interview will depend on your focus and the level of access that you are given.

Likely informants include HR managers, departmental managers, line managers, and/or subordinates. Step 4 Collect data – It is expected that all members of the group will participate in the interviews and collection of data. Pilot testing your interview schedule with a suitable person before visiting the organisation is advisable. Be sure to take notes during the interviews. Record interviews only if permission is given. There is no need to prepare full transcripts, although try to capture relevant (pithy) quotations verbatim – these make persuasive data for your report.

Step 5 Analyse your data – This should be a team effort and will involve making sense of the information you collected in light of the relevant OB theories. Your key aim is to use OB theories to understand and interpret the data that you collect. Step 6 Prepare & present your reports – This involves two items: (a) a brief (4-5 page) written overview, and (b) a 15-20 informal oral presentation to the class. In both cases, your aim is to present the key features and outcomes of your research. Because these are different mediums (i. e. written & spoken) you are likley to choose a very different structure and style for each report.

Plan this carefully. Please involve all team members in both reports. In general be concise and specific, provide evidence to support your recommendations, and focus on demonstrating your application of the course concepts to the case that you have chosen. The following are areas that you may like to address in your reports: Briefly describe the context of the business unit, industry, size, informants’ positions, and any relevant contextual factors. Use pseudonyms if an informant has confidentiality concerns. Articulate the core values that the organisation seeks to promote and what it does to have employees action these.

Outline the strategies, policies and practices consciously used by the organisation to motivate and engage staff, and the rationale behind these. 08/02/2013 (Autumn 2013) © University of Technology, Sydney Page 4 of 8 Identify other factors that are present that may be impacting on levels of motivation, satisfaction or engagement. Evaluate current levels of engagement, satisfaction and motivation. Where possible, support this with relevant indicators (including performance outcomes, if available) and by relating your evaluation to relevant theories ; concepts.

This section is likely to be most effective if you structure your discussion around key themes or patterns that emerged from the research – e. g. describe the situation (including quotations from interviewees and other evidence) and then present your analysis/evaluation. Make recommendations for improving the motivation ; engagement. Try to be specific here, addressing any contextual issues. Be sure to link recommendations to your data and provide sufficient justification so your reader/audience will understanding your thinking. Assessment item 3: Applied OB Project Objective(s): 1–4 Weight: Due: Length: Task: 35% 05. 0pm, 27 April 2500 – 3000 words Prepare a written report based on research that you undertake in relation to a problem that exists in an organisation. An important part of this assignment is linking theories or concepts covered in class to the ‘real-world’ problem that you investigate. Further Research an organisation and identify a problem that it is currently facing, or believes that it will be information: facing in the near future. You will need to define the issue/s, and explain in detail how and why it is a problem for the organisation (or for you personally).

Then conduct research on that problem using theories, concepts and research in OB to diagnose and analyse the problem and its context. You are expected to apply your learning on this subject to offer an explanation for the problem and to suggest ways that it might be resolved. Ideally, choose an organisation that you have inside access to, although if this is not possible you can make use of information that is publicly available through websites, annual reports etc. The insights that you provide and the recommendations that you make ust be grounded in the theory, concepts, models and the knowledge-base that exist. The following structure is suggested for your written report: 1. Background: A brief summary of the case (organisation) and relevant background information (e. g. sector, size, history, recent changes etc). 2. Overview of problem: Summarise the main problem areas or issues. Some possible questions to address include: What appear to be the major problem/s and why? What appear to be subsidiary problems and why? Justify your responses with background information. 3. Analysis ; interpretation: Provide your analysis of the problems.

This is where you are expected to apply OB concepts to the problem that you have identified in order to understand, explain and/or address the issue. Do not waste space describing concepts or theories. Instead, demonstrate your understanding of these by applying them accurately in your diagnosis and analysis of the problem. Be sure to provide sufficient evidence from the case to support your choice of theories and your analysis. 4. Conclusions ; recommendations: Distill your analysis and consider what this means for the organisation in question.

Present practical recommendations for change. Again, be sure to provide 08/02/2013 (Autumn 2013) © University of Technology, Sydney Page 5 of 8 organisation in question. Present practical recommendations for change. Again, be sure to provide sufficient justification so that your reader can understand your thinking. Use of plagiarism detection software All written work will be scrutinised by plagiarism detection software (Turnitin). It is your responsibility to ensure that your work complies with recognised standards of academic honesty. Moderation of marks

The subject coordinator reserves the right to scale and adjust final grades. These grades are final. A formal appeal may be lodged following the University guidelines. This may take up to 6 weeks. Assessment feedback UTSOnline contains a copy of the marking rubric for all three assessment items. Please read these carefully and speak with the subject coordinator if you have any questions. Every effort will be made to return graded assignments within 2 weeks of submission. Minimum requirements To pass the subject, students must achieve at least 50% of the final overall grade.

Required texts Required textbook: Huczynski, A and Buchanan, D (2010) Organisational Behaviour: an Introductory Text, 7th edition, Prentice Hall, London. A copy of the text is available from the Co-op Bookshop – the main store is at 3 Broadway (Cnr Harris Street), ULTIMO NSW 2007. The retail price is $151. 04. The same text was used last year, so second-hand copies from former students may be available. Check notice boards. Other resources All other material that is not contained in the textbook or this outline will be provided through UTSOnline (http://online. uts. edu. u), emailed, or distributed by hand during seminars. Academic liaison officer Dr Maria Ossimitz, Accounting Discipline Group, telephone 9514 3069 Mr Harry Tse, Economics Discipline Group, telephone 9514 7786 / 9514 5456 Dr Otto Konstandatos, Finance Discipline Group, telephone 9514 7758 Dr Zeenobiyah Hannif, Management Discipline Group (City), telephone 9514 3609 Dr Katie Schlenker, Management Discipline Group and BBus (Kuring-gai), telephone 9514 5303 Dr Paul Wang, Marketing Discipline Group, telephone 9514 3692 Any arrangements should be negotiated within the first six weeks of semester.

Support Student Services Unit/Counselling: Student Services provides a range of free and confidential professional services to support different aspects of your life and learning at UTS ( www. ssu. uts. edu. au). These services include counselling for personal and learning problems or issues. If you are experiencing difficulties with your overall study program, for whatever reason, phone 9514 1177 (City campus) or 9514 5342 (Kuring-gai campus).

Students with disabilities or ongoing medical conditions: If you are a student who has a disability or ongoing medical condition that requires support services you are encouraged to contact the disability support officers or Special Needs Service (phone 9514 1177; www. ssu. uts. edu. au/sneeds) for a confidential interview. Supporting documentation regarding your disability or ongoing medical condition is required if you wish to apply for assessment adjustments, including alternative assessment conditions.

Each faculty has appointed academic liaison officers (ALOs) who are responsible for approving assessment adjustments. Meeting with the disability support officers or Special Needs Service before seeking assessment adjustments from your ALO is required. Improve your academic and English language skills: Marks for all assessment tasks such as assignments and examinations are given not only for what you write but also for how you write.

If you would like the opportunity to 08/02/2013 (Autumn 2013) © University of Technology, Sydney Page 6 of 8 examinations are given not only for what you write but also for how you write. If you would like the opportunity to improve your academic and English language skills, make an appointment with the HELPS (Higher Education Language and Presentation Support) service in Student Services. HELPS (Higher Education Language and Presentation Support): HELPS provides assistance with English language proficiency and academic language.

Students who need to develop their written and/or spoken English should make use of the free services offered by HELPS, including academic language workshops, vacation intensive courses, drop-in consultations, individual appointments and [email protected] (www. ssu. uts. edu. au/helps). HELPS is located in Student Services, on level 3 building 1 at City campus and via the Student Services area at Kuring-gai (phone 9514 2327 or 9514 2361).

Study skills / learning support: If you are experiencing difficulty with your studies or need to develop the necessary study skills you require for your course, there is a host of useful information and websites to help you on the UTS Business School, Teaching And Learning website. Links on how to write better, study more effectively, available support services/staff to help, how to complete assignments; as well as tips for successful study and online study skills resources can all be accessed ( www. business. uts. edu. au/teaching/student/student-learning. html).

Careers Service: The UTS Careers Service aims to actively support the career development needs of all UTS students ( www. ssu. uts. edu. au/careers). Statement about assessment procedures and advice Assessment of coursework subjects All staff and students involved in the assessment of coursework subjects at UTS are subject to the Policy for the Assessment of Coursework Subjects. The policy is applicable to the assessment of all coursework subjects. This policy does not apply to thesis subjects that are taken by students enrolled in research degrees, but does apply to any coursework subjects undertaken by research degree students.

It does not describe policy that relates to academic progression through a course of study. The policy should be read in conjunction with the Procedures for the Assessment of Coursework Subjects. Both are available at: www. gsu. uts. edu. au/policies/assessment-coursework. html Statement on copyright Australian copyright law allows you as a student or researcher to copy and use limited amounts of other people’s material in your study or research without their permission and free of charge.

This applies to any sort of published or unpublished work, and includes written material, tables and compilations, designs, drawings (including maps and plans), paintings, photographs, sculpture, craft work, films (such as feature films, television programs, commercials and computer video games), software (such as computer programs and databases), sound recordings, performances and broadcasts (including podcasts and vodcasts of these) and text, including books, journals, websites, emails and other electronic messages.

It is important to remember that you can only use a limited amount for your study or research purposes and that you need to correctly acknowledge the author and reference their material when you use it in your work. Incorrect or improper use of copyright protected material could result in breaking Australian copyright law, for which significant penalties apply. Incorrect or improper use of copyright protected material at UTS would result in consideration under the UTS Student Misconduct rules. UTS Rules and the UTS Student Charter require that students familiarise themselves and comply with UTS student policies and procedures.

The copyright information advising what you can copy and how much you can use can be seen at: www. uts. edu. au/copyright. html Statement on plagiarism Plagiarism is a broad term referring to the practice of appropriating someone else’s ideas or work and presenting them as your own without acknowledgment. Plagiarism is literary or intellectual theft. It can take a number of forms, including: copying the work of another student, whether that student is in the same class, from an earlier year of the same 08/02/2013 (Autumn 2013) © University of Technology, Sydney Page 7 of 8 ourse, or from another tertiary institution altogether copying any section, no matter how brief, from a book, journal, article or other written source, without duly acknowledging it as a quotation copying any map, diagram or table of figures without duly acknowledging the source paraphrasing or otherwise using the ideas of another author without duly acknowledging the source. Whatever the form, plagiarism is unacceptable both academically and professionally. By plagiarising you are both stealing the work of another person and cheating by representing it as your own.

Any instances of plagiarism can therefore be expected to draw severe penalties and may be referred to the Faculty Student Conduct Committee. Cheating means to defraud or swindle. Students who seek to gain an advantage by unfair means such as copying another student’s work, or in any other way misleading a lecturer about their knowledge or ability or the amount of work they have done, are guilty of cheating. Students who condone plagiarism by allowing their work to be copied will also be subject to severe disciplinary action.

Avoiding plagiarism is one of the main reasons why the UTS Business School is insistent on the thorough and appropriate referencing of all written work. Statement on UTS email account Email from the University to a student will only be sent to the student’s UTS email address. Email sent from a student to the University must be sent from the student’s UTS email address. University staff will not respond to email from any other email accounts for currently enrolled students.

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