The quality gurus
Mr. Deming, Mr. Crosby & Mr. Juran
GOOLAM HOSSEN Beebee Mariam | QUALITY CONCEPTS | 31 MARCH 2018
Table of Contents
TOC o “1-3” h z u WHAT IS QUALITY? PAGEREF _Toc510461459 h 2WHAT IS A QUALITY GURU? PAGEREF _Toc510461460 h 2Mr. William Edwards Deming PAGEREF _Toc510461461 h 2Mr. Joseph Moses Juran PAGEREF _Toc510461462 h 3Different paths of Deming and Juran PAGEREF _Toc510461463 h 3
WHAT IS A QUALITY GURU?A guru is someone who has acquired an absolute understanding but by definition, gurus a good person, a wise person and teacher. The quality guru should consist of all these along with a concept and an approach to quality which can influence businesses in a significantly and everlastingly manner. There have been many quality gurus but the quality gurus cited below have continued to do so even when passed away.
The American gurus
Mr. William Edwards Deming228600-2800An American engineer, professor, statistician, lecturer, author, management consultant and the third industrial revolution wave`s father known as Mr. William Edward Deming. He was born in 1900. He also created leaders in quality and productivity by leading Japanese businesses.
Deming main orientation regarding quality is technical. He strongly believed that by adopting some principles of management the organization can increase the quality level of its products thus simultaneously decreasing cost. Consequently, resulting in a declination of waste yielding and employees’ contrition which concurrently increase customer loyalty. Deming perception was to exercise continual amelioration and to see the production process as a whole. Thus, Deming perceive quality as the non-faulty systems and his goal is to exceed and reach customer demands.
Mr. Joseph Moses Juran2413003810000An American engineer, management consultant and a preacher of quality in the 20th century and quality management. He was born in 1904. His theory shoots up in Japan. Juran put a lot of emphasis on approaching an organization broadly and to see it as a whole. He believed in the total quality management which start from the top-level management flow to the lowest level in an organization.
Juran`s elementary introduction towards quality is process. He defined quality as fitness for use and ability of being away from trouble.
Different paths of Deming and JuranAnew inclusive theory had been provided by Deming to lead organizations and human operations. His greatest contribution was the characterization of production as been a system of interconnection, for instance the relationship between a manufacturer and a purchaser. Deming theory was that quality should be in the process therefore it would then be in the end-product and the service. In other words, the amelioration of products and services so as to diminish uncertainty, fluctuation in fabrication and production procedures. In addition, he put a lot of emphasis that service must be consistently offered for example service given to a customer after a product has been bought such as to ask for feedback from customers. Fluctuation in fabrication is considered a main problem it can result in deterioration and not long-lasting products.
31496001270Optimum use of raw materials
Optimum use of raw materials
It includes the system of profound knowledge:
Theory of systems: numerous operations and tasks in an organization is called a system.
Theory of variation: it is the technique of forecasting management of a system which is known as the measurements of variation.
Theory of knowledge: the manner knowledge is progressing.